In conformity with the proven governance models of premier private security providers in Afghanistan (including benchmark practices from NSS), Sediqi Security Services enforces a structured 4-step chain-of-command mechanism. Any employee, subcontractor, client, or affected community member can trigger this procedure with the guarantee of prompt, documented hearings.
The aggrieved individual submits a written grievance directly to their immediate Site Supervisor or Post Commander. The supervisor is obligated to convene a formal discussion with the complainant within 5 working days to resolve the matter amicably.
If the matter remains unresolved or the supervisor is the subject of the complaint, the issue is escalated to the Regional Operations Manager (Kabul, Herat, Mazar, Kandahar, or Jalalabad). The Operations Manager conducts a formal review and issues a written determination within 5 working days.
If the complainant remains unsatisfied, the case is forwarded to the HR & Legal Directorate at Kabul Headquarters within 2 working days. The HR Manager investigates all witness statements, reviews employment records, and renders a comprehensive written ruling within 5 working days.
Should dissatisfaction persist, a final appeal is presented directly to the SSS Chief Executive and the Independent Compliance Committee. At this stage, the individual may also access the confidential Ethics Hotline or refer the dispute to external mediation in accordance with ICoCA Article 13.